Blog
When a tragedy hits you
10 Oct 2013
You can make a plan, and you can have a strategy for how to communicate with your employees. You can do team building and you can educate your self. You can develop solutions and use your channels and networks wisely. But are you prepared to communicate within your organzition with your employees, when a moment of tragedy suddenly hits you? Did you know how to act towards your employees when Westgate in Nairobi was attacked? How and what did you communicate with them? If you want to be prepared for any crisis, a good start is to have a well thought through Crisis Communication in place. MIC can help you develop your crisis communication, so that you at least feel prepared - when a tragedy hits you.
Learn from mistakes
13 Jun 2013
"Some of the most effective intercultural learning occurs from making mistakes and reflecting on them. That is, provided that you reflect on them in an intercultural manner. If not, as T. S. Eliot wrote, 'We had the experience but missed the meaning.'" (Carlos Cortes, Diversity Lecturer/Consultant)
Corporate culture is a business issue
14 Apr 2013
Do you find that Corporate Culture is a "soft subject" which is difficult to define and should be left up to Human Resources to manage? Well, according to me and to many others in this profession, among them Liz Brashears (Director, Human Capital Consulting at TriNet), says that "the reality is that culture is a business issue that has significant impact on a venture’s ability to generate a return on investment and should be prioritized and measured just like other business objectives such as financial growth, product development, sales, marketing and the like." Think about this, and then contact me.
Know the unwritten rules
14 Apr 2013
How can we understand cultural differences? It is important, because communication is very much influenced by culture. If you think that you can communicate with someone from another country just because you know their language, you must re-think. Communication is about so much more, eg to know the unwritten rules of ones culture. What works in one place may or may not work in another. A psychologist named Dr Geert Hofstede has done research and thousands of interviews on this subject, which ended up in a model of cultural dimensions that has become an internationally recognized standard. I use these dimensions in my analysis.
Mistakes and reflection is crucial
14 Apr 2013
"Some of the most effective intercultural learning occurs from making mistakes and reflecting on them. That is, provided that you reflect on them in an intercultural manner. If not, as T. S. Eliot wrote, 'We had the experience but missed the meaning.'" (Carlos Cortes, Diversity Lecturer/Consultant)
Trust is important for your communication
14 Apr 2013
Where you have high levels of trust you have better communication, increased creativity and innovation, improved organizational commitment and a greater readiness to accept change. The 10 factors people use to decide whether to trust someone are compatibility, goodwill, predictability, inclusion, accessibility, integrity, security, openness with information, reciprocity and competence. (WorldWork)